A cleansing agent, manufactured in bars,
granules, flakes, or liquid form, made from a mixture of the sodium
salts of various fatty acids of natural oils and fats.
Any magical power or process of
transmuting a common substance, usually of little value, into a
substance of great value.
Soap Alchemy has lost a member of its family, after a brief
illness. We are behind in shipping and production but we are in
the process of catching up. We should have all of the pending
and new orders shipped by Oct 31st. Most will be shipped by Oct
25th. Thank you for your patience.
Soap Alchemy currently only uses the United
States Postal Service Priority Mail to ship orders and only ships to
customers within the United States. Please contact us at
firstname.lastname@example.org if you reside outside the
United States and wish to order Soap Alchemy Soap.
Once you place your order, please allow 5-7
business days for the order to be processed, cut, wrapped, packaged
and then shipped. Since we use the USPS Priority mail, your order
should be at your door within 7 to 10 business days from the date of
your payment, (Usually sooner, but just in case....) Once the
shipment has left our hands into the hands of the United Stated
Postal Service, we expect, but cannot guarantee 2 to 3 business day
shipping. You should receive an email from us
when we have shipped your order so you can estimate time of arrival
once shipment has been sent.
We make every effort to update our shopping cart
when we sell out of any particular type of soap, but sometimes a
large order, or several orders at once may reduce the available
stock on hand of ready to cut and wrap soaps. In this event, we must
make some more which can take up to two weeks (from time of
production to time it has cured and is ready to go.) If we expect
any delays to your shipment beyond the 7 to 10 business days
described above, we will attempt to contact you via the email
address and/or telephone number you provided at the time of checkout
with an estimated time of delivery or to see if you would prefer a
different type of soap instead that is on hand.
After a reasonable amount of attempts to contact
you, if we are unable to contact you via your email and/or telephone
number, we will send you a letter via the billing address you
provided at checkout ASAP.
Consummer Returns/ Refunds:
Soap Alchemy LLC wants to make sure that you
receive the very best Soap Alchemy products and we take care in the
production, cutting, wrapping and packaging of each and every bar of
Soap Alchemy Soap.
If you are unsatisfied with your shipment, you
will have 30 days from the time of the purchase date to
request a refund, return and/or replacement shipment.
If the request is due to an error on our part,
such as wrong product, damaged shipment etc, once you contact us with the issue, we will
get back to you with instructions on the cost of return shipping. Payments will be refunded via PayPal within 60 days of
date of purchase so return shipping must be paid and shipment
received back in our shop prior to the end of the 60 day period
before refund will be applied. If the original shipment was damaged,
we will request original shipment returned to us as soon as possible
so we can file a claim with the USPS as well as remake your order or
refund your payment.
If, for some reason, your shipment did not arrive
in the time frame stated in the Shipping section above and we
have not contacted you with a reason why, please contact us as soon
as possible so we can investigate. If
an act of God or the United States Postal Service has caused your
shipment to be lost, we will ship out your order again or issue you a
refund of your full payment within 60 days of purchase, at your
Any other reasons for the return, such as not
liking the scent of the soap, changed your mind, etc., will require
you to ship the product back to us. A refund for un-opened refunded the purchase
price, minus original shipping cost within 60 days of the original
We do want
you to be completely satisfied with your Soap Alchemy Soap and will
do everything we possibly can to make it right. Please let us know
if there is a problem as soon as possible and we will try to resolve
the issue to your satisfaction.
Wholesale Order Returns/ Refunds:
Wholesale orders that have been shipped cannot
be cancelled or returned and must be paid in full. If the order
has not been shipped, the buyer will be charged a 20% restocking
fee on the order. Buyer is responsible for
insurance on shipment and responsible for reporting damage to the
shipper. Buyer assumes all responsibility.
Custom Order Returns/ Refunds:
Custom work is subject to a cancellation 20%
charge after the order has been placed but before production
start. If production has been started then the buyer is
responsible of 100% of the order. No returns are accepted.
Buyer is responsible for insurance on shipment. It is suggested
that the buyer pay for a sample prior to the main order to ensure
product meets their requirements.